Identify Your Fault
If your Swimsuit Dryer does not spin there are 3 symptoms you can check onsite easily using the below online videos.
No LED on
There is no LED on the Swimsuit Dryer.
LED on but stays constant
When the lid is pressed the LED does not glow brighter.
LED Glows Brighter
LED Glows Brighter when the lid is pressed
Contact us
If none of the videos are successful contact us and we will be able to help.
How to troubleshoot your Swimsuit Dryer
Normal Swimsuit Dryer Operation:
Does not operate – Front LED is not on.
Does not Spin – LED on but does not glow brighter when lid pressed.
Does not operate – LED on but does not glow brighter when lid pressed.
How much will it cost to repair my Swimsuit Dryer?
Product Exchange
$0.00 or $1,295.00 / $1,695.00
- FREE Product Exchange is unit within guarantee period.
- One of pricing for either new or reconditioned inclusive of all costs.
- Quick Turnaround and faulty unit supplied with a prepaid FedEx Label.
New units will receive a 2 year full guarantee whilst Reconditioned units will receive a 1 year guarantee.
Company Repair
$395.00 - $1,095.00*
- Within the minimum fee of $295.00 all shipping and labor is included.
- An estimated quotation can be provided before goods are collected based on the fault description.
- All repairs will receive a 2 year guarantee on parts replaced and 1 year labor warranty.
Please note we will strive to repair and service your equipment as quickly as possible, however, due to various factors it may take between 10 - 20 workings days from collecting your unit to returning it.
Parts Supply
Costs vary according to fault.
- All Parts supplied receive a 2 year guarantee.
- Aftersales team will help identify faults and offer assistance when you are carrying our your repair.
- Only order what your need!
Swimsuit Dryer Repair Process.
Identify Your Fault
Identify your fault by completing our simple troubleshooting questionnaire.
Contact us with your details
Contact us and provide the Serial Number, Make and Model of your Swimsuit Dryer and the description of the fault.
Schedule a Collection
If you are happy with your estimated cost for repair we will arrange for your unit to be collected.
Pay for your repair
If you are happy with the cost of your actual repair cost pay for your repair
Delivery
Once payment is received your order will be processed and your unit reutnred.
Product Exchange
Q & A Sending my Swimsuit Dryer for repair
What if I don't have the original packaging?
If you don’t have the original packaging you will need to box or wrap the faulty Swimsuit Dryer in a box now larger than: 25″ x 18″ x 18″. Any items returned in boxes larger than this will incur an additional handling fee of up to $200.00.
How long will it take to return my Swimsuit Dryer?
Once your Swimsuit Dryer has been collected we aim to provide you with a cost to repair this within 5 – 7 working days (including transit). From receipt of PO or payment we usually repair and return repaired Swimsuit Dryers within 10 working days. As a guide you will need to consider your Swimsuit Dryer may be out of commission for up to 3 weeks from the date we collect this.
** Please note: If you do not have a credit account, we will not proceed with any repair works until payment has been received.
How much will a repair cost?
This is dependant on what is required. Our products have been designed to be robust, durable and simple. We ask four simple questions to help us determine what a fault is and we will try to provide the most accurate quotation as possible. However, in certain cases if the questions have not been answered correctly, or there additional items required the cost will be higher. If you product is less the 5 years old and there is no excessive water damage to the motor, this component will not require replacing during this time.
What if I disagree with the quotation?
If you are unhappy with the quoted price we can either: recycle it for free (minimum charges will not be billed), part exchange your Swimsuit for a new or factory refurbished model or return the equipment to you, minimum charges apply to cover labor and shipping costs.
Do you warranty your work?
Yes, we provide a 12 month labor warranty and 2 years warranty on any electrical parts fitted.
** Warranty does not cover shipping costs or labor if the unit was returned with a different faulty part. If your Swimsuit Dryer is over 5 years old we may recommend it is replaced.
Q & A Exchange Program
Why should I consider Part Exchanging my Swimsuit Dryer?
The advantages of our part exchange program over repair and return is: time, convenience and warranty:
Time: We aim to dispatch new or Factory Refurbished units within 7 – 10 working days.
Convenience: Once you receive your replacement machine, simply place the faulty one in the packaging supplied and stick any pre-paid labels onto the box. You can then hand over the box to your relevant collection driver or we can schedule a collection.
Warranty: All new or factory refurbished units are supplied with a full warranty which includes all shipping costs.